khela's Privacy Policy
This policy clearly sets out how your personal information is collected, what it is used for, and how it is kept secure.
This privacy policy applies to everyone who uses khela's website and services. By creating an account or using any service on this site, you are considered to have accepted the terms of this policy.
Table of Contents
1 What Information We Collect
When you register an account or use any service on khela, we collect various types of information. This information falls into two main categories — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
When you share information with us yourself, we collect the following:
- Full name, date of birth and gender
- Mobile number and email address
- bKash, Nagad or Rocket number — whichever you use for deposits or withdrawals
- National ID card or passport details for identity verification
- Messages and information provided when contacting the support team
1.2 Information Collected Automatically
When you use our site, certain information is recorded automatically:
- IP address and device type (mobile, tablet, computer)
- Browser name and version
- Log of how long you spent on each page
- Login and logout timestamps
- Transaction history and betting records
Important Note: We never store highly sensitive information such as bank PINs or payment passwords in our systems.
2 Use of Information
Collected information is used for specific and legitimate purposes. khela never uses your personal information for unnecessary or unauthorised purposes.
2.1 Account Management
Your name, mobile number and ID details are used to properly open, manage and secure your account. This information is essential for the account verification process.
2.2 Transaction Processing
Your payment details are used to complete deposits and withdrawals via bKash, Nagad or Rocket. All transactions are processed through encrypted channels.
2.3 Customer Support
Our 24/7 live chat and email support team uses your information to provide accurate and timely assistance. You can contact us in either Bangla or English.
2.4 Security and Fraud Prevention
Information is analysed to detect unauthorised account access, fraud and suspicious transactions. This is necessary to protect the interests of all users.
2.5 Service Improvement
We analyse user behaviour and preferences to improve the site experience. This analysis is carried out entirely using anonymised data.
3 Data Storage and Security
The security of your information is one of our highest priorities. In line with the technical infrastructure described on our About Us page, khela uses industry-standard security technology.
3.1 Encryption
All data transmitted on the site is encrypted using SSL (Secure Sockets Layer) technology. This means no third party can intercept or read your information.
3.2 Server Security
Data is stored in secure data centres where regular security audits are conducted. Firewalls and access controls are kept active to prevent unauthorised access.
3.3 Data Retention Period
Information is retained for as long as your account is active and, after account closure, for a specified period as required by applicable law. Once that period ends, the information is securely deleted.
Password Security: Passwords are never stored in plain form — only encrypted hashes are kept. No member of our staff will ever ask you for your password.
4 Sharing Information with Third Parties
khela never sells, rents or unnecessarily shares your personal information with third parties. Information may be shared only in the following limited circumstances:
4.1 Payment Processors
The minimum necessary information is shared with the relevant payment provider to process transactions via bKash, Nagad and Rocket. This information is used solely for transaction verification.
4.2 Gaming Providers
Very limited technical information is shared with game studios such as Evolution, Pragmatic Play, PG Soft or JILI to manage your gaming sessions.
4.3 Legal Obligations
Upon receipt of a valid order from a court or competent authority, information may be disclosed in compliance with applicable law. In such cases, khela does not provide any information beyond what the law requires.
4.4 Business Changes
In the event of any merger, acquisition or restructuring, users will be notified in advance and data protection will be maintained.
5 Cookie Policy
Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.
5.1 Essential Cookies
Without these cookies, the site will not work properly. They are necessary for maintaining login sessions, managing security tokens and saving language preferences.
5.2 Analytics Cookies
Analytics cookies are used to understand which pages on the site are used most and where users encounter difficulties. This information is always kept anonymous.
5.3 Cookie Controls
You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some parts of the site to stop working correctly.
6 Your Rights
As a khela user, you have certain fundamental rights over your own information. Contact our support team to exercise these rights.
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: If any information is incorrect, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, subject to any legal obligations that remain in force.
- Right to Restrict Processing: In certain circumstances you can limit how your information is used.
- Right to Object: If you have an objection to any aspect of how your information is used, you can let us know.
Detailed procedures for exercising these rights are set out on our Terms and Conditions page.
7 Protection of Minors
All khela services are for users aged 21 and above only. We never knowingly collect information from minors.
Age verification is carried out at the time of account registration. If an account is suspected to belong to a minor, it is immediately suspended and the associated information is deleted.
For more information on responsible gaming, please read our Responsible Gaming page, which offers guidance on building safe and informed gaming habits.
21+ Only: If you know that a minor is using khela, please inform our support team immediately.
8 Contact
If you have any questions, objections or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 on the site, in Bangla and English
For general questions, visit our FAQ page — it has answers to common questions about accounts, payments and support.
9 Policy Changes
khela may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will change.
For significant changes, a notification will be sent to your registered mobile number or email. Continued use of the site after any change will be taken as your agreement to the updated policy.
If you need a copy of a previous version of the policy, you can request one from our support team.