khela Terms and Conditions

1. Definitions and Introduction

In these terms and conditions, "khela", "we", "our" and "platform" refer to the khelavip.cam website and all services operated under it. "User", "you" and "member" refer to any person who is registered on this platform or is using its services.

"Services" refers to the online casino games, slots, live casino, sports betting and all other gaming activities offered on khela. "Account" refers to a user's registered profile through which they access the platform's services.

All terms of this agreement have been drawn up in accordance with applicable laws and regulations in Bangladesh. Both parties agree to seek resolution through discussion in the event of any dispute.

2. Service Eligibility and Account

2.1 Age Requirement

To open an account on khela and use any of its services, you must be at least 21 years of age. The platform may request necessary documents at any time to verify age. Minors are strictly prohibited from opening accounts, and any such account found will be closed immediately.

2.2 One Account Policy

Each individual may open only one account. If a person is found to hold multiple accounts, all accounts and any balances held in them may be forfeited. All information provided at registration must be accurate, complete and your own.

2.3 Registration Process

When opening an account, you must provide your correct name, mobile number and password. Providing incorrect or false information may cause complications during account verification and withdrawals may be placed on hold. By completing registration, you confirm that the information you have provided is true and that you accept these terms.

2.4 Verification (KYC)

To ensure security and prevent money laundering, khela conducts identity verification (Know Your Customer or KYC) when required. This process may involve requesting a copy of your national identity card or passport. The platform reserves the right to suspend withdrawals until verification is complete.

3. Account Security

It is your sole responsibility to keep your account login details completely confidential. Do not share your password with anyone and use a password that is difficult to guess. You are responsible for all activity carried out through your account.

If you suspect unauthorised access to your account, notify the khela support team immediately. All connections are encrypted via SSL technology; however, you are responsible for ensuring the security of your personal device.

4. Deposits and Withdrawals

4.1 Deposit Terms

The minimum deposit amount on khela is ৳100. Accepted deposit methods are bKash, Nagad and Rocket. Deposit requests are generally processed promptly.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawals generally take between 10 and 45 minutes to complete. The same methods are available for withdrawals: bKash, Nagad and Rocket. The account requesting a withdrawal must be fully verified.

4.3 Source of Funds

All funds deposited into an account must come from a legitimate source. khela reserves the right to investigate any suspicious transactions and to notify the relevant authorities if necessary. Using the platform for money laundering is strictly prohibited, and if such activity is proven, the account will be closed and the relevant authorities will be informed.

4.4 Cancellation Policy

Once processing has begun, it may not be possible to cancel a withdrawal request. However, if a request is withdrawn before processing starts, the amount will be returned to your balance.

5. Bonuses and Promotions

5.1 Welcome Bonus

A 150% bonus is available on the first deposit at khela, up to a maximum of ৳8,000. The wagering requirement for the bonus is 25 times the bonus amount. For example: depositing ৳1,000 earns a ৳1,500 bonus, giving a total balance of ৳2,500; to withdraw this bonus, ৳1,500 × 25 = ৳37,500 must be wagered.

5.2 Bonus Terms

• The bonus applies only once and only with the first deposit.
• The bonus is not counted as direct cash — it can only be withdrawn after the wagering requirement is met.
• Attempting to claim bonuses on multiple accounts from the same device or IP address will be treated as fraud.
• khela reserves the right to change, suspend or withdraw any bonus offer at any time.
• If an account is closed before the applicable wagering is completed, the bonus will be forfeited.

5.3 VIP Program

khela's VIP program has three tiers: Bronze, Silver and Gold. Members can advance to higher tiers through regular play. The maximum weekly cashback is 0.3% at Bronze tier, 0.5% at Silver tier and 0.8% at Gold tier. Cashback is calculated based on total net losses for the week.

6. Casino and Betting Rules

6.1 Reliability of Game Results

All casino game and betting results on khela are determined using neutral technology. Random Number Generator (RNG) technology is used to determine each result independently and impartially. If a fault occurs in any game or software, the relevant round or bet will be considered void.

6.2 Betting Limits

Each game and market has specific minimum and maximum betting limits, which are clearly displayed on the relevant game page. khela reserves the right to adjust limits if unusual betting patterns are detected.

6.3 Sports Betting

In sports betting, odds may change up until the match begins. Once a bet is accepted, its odds are fixed. If a match is cancelled or does not take place, khela will decide whether to refund or void the bet in accordance with the relevant rules.

6.4 Technical Faults

If a game is left incomplete due to a network issue or technical fault, khela will settle that round based on the last confirmed server state. The server log will be considered the definitive record.

7. Prohibited Activities

The following activities are strictly prohibited on khela and may result in account closure and forfeiture of balances:

• Opening an account using a false identity or in someone else's name.
• Playing using bots, scripts or automated software.
• Using multiple accounts to claim bonuses more than once.
• Attempting to access other members' accounts.
• Transferring balances to other users in a fraudulent manner.
• Attempting to damage or interfere with the platform's software or systems.
• Making claims using false or misleading information.
• Using the platform for money laundering or any unlawful purpose.

8. Account Closure and Restrictions

8.1 Closure at the Member's Request

Any member may close their account at any time by contacting the khela support team. It is advisable to withdraw any remaining balance before requesting closure, as the opportunity to withdraw after closure will be available for a limited time only.

8.2 Closure or Restriction by khela

khela reserves the right to temporarily suspend or permanently close any account for reasons including rule violations, suspicious activity or security concerns. The user will be informed in advance where possible; however, action may be taken without prior notice in urgent situations.

8.3 Dispute Resolution

If a user has a dispute regarding account closure or their balance, they may raise an objection through the khela support team. Upon receipt of an objection, an investigation will be conducted within a reasonable time and a decision will be communicated.

9. Privacy and Data

Full details of how your personal information is collected, used and stored are set out in our Privacy Policy. By registering, you also consent to this Privacy Policy. Your information will never be sold to third parties.

We use cookies and similar technologies to improve service quality and prevent fraud. Cookies can be managed through your browser settings, though some services may be limited as a result.

10. Limitation of Liability

khela is not liable for any loss caused by network outages, third-party technical issues or problems with your device. Uncertainty in internet connectivity and any resulting situations fall within the user's own risk.

The maximum liability of khela in relation to any loss from an account on the platform will be limited to the balance held in that account at the time. Participation in games is assumed to be done knowingly and of the user's own choice.

11. Responsible Gaming

khela believes that gambling is a form of entertainment and should never be seen as a source of income or a solution to financial problems. Gambling addiction is a recognised issue and we are aware of this.

Our Responsible Gaming guidelines contain information on setting deposit limits, self-exclusion and professional support. Any member may activate a temporary break or permanent self-exclusion on their account.

• Set a fixed budget and do not go beyond it.
• Do not place further bets in an attempt to recover losses.
• Play for entertainment, not in expectation of profit.
• Avoid playing when under stress or while intoxicated.
• If you feel you have a problem, seek professional help.

12. Changes to Terms

khela reserves the right to partially or fully amend these terms and conditions at any time. Members will be notified in advance of significant changes via email or through the platform.

Continuing to use the platform after changes take effect will be considered acceptance of the revised terms. The most recently updated terms will always be available on this page. For answers to common questions, see our FAQ section, where important information about our services is presented clearly.

If you have any questions about these terms and conditions, you can get help via our 24/7 live chat or email. Our support team is able to assist in both Bengali and English.