khela FAQ — Answers to Your Questions on Bonuses, Accounts and VIP

When you make your first deposit, khela automatically adds a 150% bonus on top of the amount you deposit, up to a maximum of ৳8,000. For example, if you deposit ৳1,000 you receive a ৳1,500 bonus and your total balance becomes ৳2,500. The bonus is added to your account automatically — no separate code is needed. Keep in mind that this is bonus money, not cash.

A wagering requirement means you must place bets worth a specified amount using the bonus money before you can withdraw any winnings. At khela this requirement is 25 times the bonus amount. Example: if you receive a ৳1,500 bonus on a ৳1,000 deposit, you must wager ৳1,500 × 25 = ৳37,500. The calculation applies only to the bonus, not to the original deposit.

Yes, you can cancel a bonus, but doing so will also cancel any winnings earned from that bonus. If you want to withdraw without meeting the wagering requirement, contact the support team. A cancelled bonus cannot be reactivated, so think carefully before making this decision.

No. At khela the welcome bonus applies only once — for the first deposit of each account. Attempting to claim the bonus again by opening a new account with the same mobile number, device or payment account is a rule violation and may result in the account being closed.

If you deposit ৳10,800 or more, the bonus reaches its maximum: ৳8,000 in bonus, giving a total balance of ৳18,800. The wagering requirement in this case is ৳8,000 × 25 = ৳2,00,000. Even if you deposit more, the bonus does not exceed ৳8,000 — the upper limit is fixed.

The most accepted identity document at khela is the National ID card (NID). A valid passport or driving licence is also accepted. The document must be clear, unblurred and not expired. A selfie photo and proof of address may also be requested at times. The support team will guide you through each step.

Yes, this is mandatory. The name on your khela account and the name registered with bKash, Nagad or Rocket must be the same. Any mismatch can cause your withdrawal to be held. Make sure you enter your name correctly when opening the account to avoid problems later.

If verification is rejected, you will usually be notified of the reason by email or live chat. If the image is unclear, take a clearer photo and submit it again. If there is a name mismatch, submit the correct document. The khela support team is available 24/7 in Bengali — ask on live chat directly to find out what went wrong.

khela uses SSL encryption to keep all data secure. Submitted documents are used only for identity verification and are not shared with third parties. You can read our privacy policy for full details on how information is stored and used.

Yes, it is mandatory for security. Verification confirms that the account belongs to a real player and not a fraudster or a minor. No one under 21 may open an account or play at khela — age verification is part of this process.

First check that your username and password are entered correctly — they are case-sensitive. If you have forgotten your password, use the "Forgot password?" option on the khela login page. After multiple failed attempts your account may be temporarily locked — in that case contact live chat.

A username is generally made up of English letters and numbers and cannot be changed once set. A password should be at least 8 characters long and is stronger with a mix of uppercase letters, lowercase letters and numbers. Avoid simple passwords such as 123456 — the security of your account is in your own hands.

You need to contact the support team to change personal details. You cannot change your registered name or mobile number on your own, as these are linked to identity verification. If you provide a valid reason and proof, the khela team will help with the necessary update.

Logging in from a new device is generally not a problem. However, you may be asked to verify via OTP for security. If you download the khela app, you can log in easily on any Android or iOS device. It is best not to log in to the same account from multiple devices at the same time.

No. Under khela's rules each player may hold only one account. Opening a second account with the same NID, mobile number or payment account is not allowed. Breaking this rule may result in both accounts being permanently closed and the balance being forfeited.

khela has three VIP tiers: Bronze, Silver and Gold. Bronze members receive up to 0.3% cashback per week. Silver increases this to 0.5% and Gold offers up to 0.8%. Each tier also comes with personalised service and priority support.

Playing and betting regularly will move you up to a higher tier automatically. The more actively you play, the faster you progress to the next tier. You can find the full conditions for tier changes on the khela VIP page. The support team can tell you directly about specific turnover thresholds.

Weekly cashback is calculated from your net loss for that week — that is, total losses minus total winnings. Example: if a Silver member has a net loss of ৳20,000 in one week, they receive ৳20,000 × 0.5% = ৳100 cashback. This is added directly to the account.

Yes. In addition to weekly cashback, VIP members receive priority withdrawal processing, a dedicated account manager and special promotional offers. These benefits are at their greatest at Gold tier. Staying active and continuing to play lets you make the most of your VIP tier.

Withdrawals to bKash, Nagad or Rocket at khela are usually completed within 10 to 45 minutes. This applies to all payment methods. During busy periods or when verification is needed it may take a little longer — but that is the exception, not the rule.

The minimum withdrawal amount at khela is ৳1,000. Withdrawal requests below this amount cannot be made. You can withdraw to bKash, Nagad or Rocket at any time — there is no need to wait for a specific time or day. Once your balance exceeds this limit you can submit a request at any time.

No. Withdrawals can only be made to a bKash, Nagad or Rocket number registered in your own name. Requests to send funds to another person's number or a wallet in a different name will be declined. This is to ensure that the actual account owner receives all funds.

If it has been pending for more than 45 minutes, contact khela live chat. The support team can check the status immediately. In some cases a withdrawal is held because account verification is incomplete or there is a mismatch in the payment number. Having your transaction ID on hand will help resolve the issue faster.

Yes, but winnings from bonus funds can only be withdrawn after the wagering requirement has been met. For the welcome bonus you must wager 25 times the bonus amount. Once the requirement is met, the winnings automatically become withdrawable. Check the bonus section of your account to track your progress.