Play safely and responsibly
khela believes that entertainment is only meaningful when it is controlled and conscious. Playing on our platform is not just about fun — it means knowing your limits and staying within them.
Important: All casino and betting activities at khela are only for individuals aged 21 or older. Opening an account for anyone under 21 is strictly prohibited.
What is responsible gaming?
Responsible gaming means treating casino or sports betting as a controlled form of entertainment — not a source of income. At khela, we want every player to play with full control over their budget, time, and emotions.
Gambling and betting are statistical activities — over the long run, a fixed mathematical edge works against the player in every game. It is important to understand that no strategy or winning streak can guarantee winning every bet in the long term. That is why it is wise never to bet more than you can afford to lose.
Age verification and identity checks
khela strictly enforces the 21+ age rule. There is an age verification process at account registration. If an account holder is found to be under 21, the account will be closed immediately and any deposited funds will be returned.
Full details on age verification, account identity, and responsible gaming obligations are provided in our Terms and Conditions.
Protecting your family
If children or minors are in your household, use password protection and parental controls on your device. Do not share your khela account details with anyone else. If a family member is experiencing gambling-related problems, seek help from a professional counsellor.
Tools to keep yourself protected
Set deposit limits
Set a daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately. Raising a limit requires a 24-hour waiting period, which prevents decisions made in the heat of the moment.
Time limits
Decide in advance how many hours you will play each day. When the limit is reached, the session ends automatically. Playing for long stretches without a break can cause mental fatigue and poor decision-making.
Loss limits
This feature stops you from placing further bets once you have lost a set amount. When the limit is active, no more bets can be placed for that day — no matter how strongly you feel that "one more round will turn it around".
Take a break
Pause your account temporarily for one day, one week, or one month. You will not be able to log in during this time. Once the break ends, you can resume playing as normal.
Self-exclusion
If you feel that gambling is having a negative effect on your life, you can activate a permanent self-exclusion for 6 months to 5 years. The account cannot be reactivated during this period.
Bet limits
Set a maximum amount for a single bet. Large single bets are often placed in a moment of excitement — setting a limit in advance reduces that risk.
To activate or change any of these tools, contact our 24/7 live chat or send us a support email.
Request self-exclusion
Self-exclusion form
After you submit this form, our team will confirm by email within 24 hours.
Warning signs of a problem
If you notice any one or more of the signs below in yourself, it is important to seek help. These are not signs of weakness — they are signs of awareness.
Trying to recover lost money
If the thought "one more round and I can win it back" keeps coming back every time you lose, that is an important warning sign.
Spending beyond your budget
Betting with money meant for essential bills, family expenses, or savings is a sign that the situation is becoming dangerous.
Withdrawing from family and work
If gambling is causing you to spend less time with family or become unfocused at work, it is time to take a break.
Tendency to lie
If you start hiding the truth about how much you play or how much you have lost from family or friends, that is a clear warning sign.
Anxiety or irritability
Feeling restless when you cannot play, or feeling unsatisfied even after playing — these can be early signs of addiction.
Betting with borrowed money
If you start placing bets with borrowed money or credit, that is a sign of a serious situation.
Where to get help
Live chat support
Talk to khela's 24/7 live chat in Bengali or English. Our team will assist with any responsible gaming request — from setting limits to self-exclusion.
Email support
If you prefer not to talk directly, write to us by email. Our support team also helps in Bengali via email. Your privacy is fully protected.
Family and close ones
Talk openly with a trusted family member or friend. Instead of carrying the problem alone, lean on the people close to you — that is the most powerful source of support.
Professional counsellors
Seek help from a mental health professional or a counsellor specialising in behavioural addiction. Mental health services in Bangladesh are now much more accessible than before.
khela's commitment
Ensuring a safe environment
As a responsible platform, khela believes every player's experience should be safe and secure. We maintain technical security measures and proactively reach out when suspicious behaviour is detected.
Our Privacy Policy explains how your gaming data is used and how your personal information is kept secure.
- All transactions are secured with SSL encryption
- Account activity is monitored regularly
- Technical measures are in place to prevent underage access
- Immediate account restrictions upon player request
Core responsible gaming guidelines
Following these guidelines keeps gaming enjoyable and prevents it from becoming a problem. You can find more details in our FAQ.
- Set a fixed daily budget and stick to it
- Never think of gaming as a way to earn money
- Do not bet while under the influence of alcohol, medication, or stress
- Take regular breaks and get enough sleep
- Do not increase your bets to try to recover losses
- Always put your family and social responsibilities first
- If a problem arises, seek help straight away